Our Company Policies

All returns and exchanges are the responsibility of the customer.
Vinyl Strap Supplies and its parent Patio Furniture Supplies are not responsible for items that are lost or damaged during the return. All returned and exchanged products must have a Return Authorization Number (RA#) issued to you by Vinyl Strap Supplies or Patio Furniture Supplies. All returns must be received within 15 days of the receipt of your products. All shipping costs must be paid by the customer.

Pre-cut straps are custom-made and are not returnable, unless an error was made by Vinyl Strap Supplies or Patio Furniture Supplies. Be certain that your measurements are correct. If the slings or pre-cut straps you receive are not consistent with the measurements you provided in your order, or you received the incorrect color or width strap, only then will you be issued a Return Authorization Number for your products to be replaced. Go to our Return and Exchange and Change or Cancellation policies for more info.

All products will be shipped 2-5 business days after receipt of payment. Vinyl Strap Supplies will use FedEx or United States Postal Service depending on the items ordered and their destination.